DPDgroup
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DPDgroup Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DPDgroup has 1.4 star rating based on 19 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Non, Marketing.
Cons: Customer service, Service, Compliance.Recent recommendations regarding this business are as follows: "Avoid like the plague", "It's a joke", "Do not use you", "AVOID AT ALL COSTS", "Dont want anything to do with this company".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DPDgroup has 1.4 star rating based on 19 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Non, Marketing.
Cons: Customer service, Service, Compliance.Recent recommendations regarding this business are as follows: "Avoid like the plague", "It's a joke", "Do not use you", "AVOID AT ALL COSTS", "Dont want anything to do with this company".
Most users ask DPDgroup for the delivery of goods as a solution to their issues.
Consumers are not pleased with Turnaround Time and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top DPDgroup Reviews
"Problems recieving an item"
I bought an item it was delivered. When I went to collect it the pickup point wanted passport ID but my passport was at the Irish Embassy for ID purposes. I...
"Driver lied about delivering"
After waiting all day for a parcel already a day late . The driver walked up to my gate took a photo of it and walked off. He had no intention of delivering...
Driver lied about delivering
After waiting all day for a parcel already a day late . The driver walked up to my gate took a photo of it and walked off.
He had no intention of delivering the parcel let alone walk the extra meter to my door . He didnt make any attempt to deliver and then had to cheek to lie and say no one was in. This parcel was a boiler part for an emergency breakdown I had paid extra for next day and have had nothing but hassle.
I couldnt recommend a worse company. Thank you Daniel (the laziest delivery driver) for leaving me with annoyed customers with no heating because you couldnt walk an extra meter .and thank you dpd for your terrible customer service .making it inputs even talk to a human
- Impossible to talk to a human
- Terrible customer service
Preferred solution: Apologies from the driver himself for lying The cost of the delivery or the return cost as I’m now buying the part from a company that can actually deliver
User's recommendation: Avoid like the plague
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Shrewsbury, Shropshire
Resolved: Parcel not delivered
User's recommendation: Do not use you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Coolah, New South Wales
Because i need a pin for my parcel but have received it
Preferred solution: My parcel
User's recommendation: It's a joke
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wednesbury, Sandwell
Test checking where this reviews go
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bridgwater, England
WORST DELIVERY COMPANY EVER!!!!!
- No point of contact for concerns
- Lack of communication
- Lying about attempting to deliver items
Preferred solution: Deliver product or service ordered
User's recommendation: AVOID AT ALL COSTS
Chippenham, Wiltshire
Shocking Service
User's recommendation: Dont want anything to do with this company
Shocking sat in 2days and still no parcel
Preferred solution: Apology
User's recommendation: Don’t bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Theale, England
Repeated failure of service
- Useless
Preferred solution: Deliver product or service ordered
User's recommendation: avoid complerely. Even a Low cost is still wasted if no service is provided
Brighton, Brighton And Hove
266285****
User's recommendation: Never use DPD
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Leeds, England
No reply at customer services although in working hours.
User's recommendation: Different delivery company.
Saldanha, Western Cape
I was waiting for my order since they received it on the 2nd of june and to-date I have not received it they keep on sending messages saying they could not deliver and I don't know the reason I am pi
User's recommendation: I will never recommend them at all
Dalavich, Scotland
Lack of pick up
User's recommendation: Avoid or use PO
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor customer service who lie, terrible delivery drivers
i ordered a next day delivery parcel to be delivered 30th Dec, i waited in all day, the driver took a photo of my property from the other side with NO doors on the whole block, anyone with a brain cell would think oh theres no doors lets go round the other side.
so i go t told it would be delivered 2nd Jan and the 1st is a bank holiday, fair enough, i rung customer service (strange name seeing as they don't do customer service) and they updated the system with my mobile number and confirmed yes it will be deleivered today sunday 2nd.
an hour later i get an email and a text ( system must have updated as they have my mobile number now) saying it won't be deleivered until tuesday 4th.,........
rung customer service to be told oh no we donl;y deliver special parcels on sundays???????
so why send an email out and tell me on the phone it will be deleivered on sunday only to be told it won't be deleivered until tuesday?do
Preferred solution: Deliver product or service ordered
User's recommendation: don't ever use DPD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stockport, England
Complaint
Preferred solution: Deliver product or service ordered
Wallasey, England
Complaint
I have been trying to get in contact with DPD for over a week now regarding two refunds that myself and my son paid for a service to get a parcel delivered on a named day but unfortunately never received the service, I have tried all channels of contact to speak to someone and just keep getting told the same answer cant do anything about it? I have screenshotted proof of the payments taken from our bank accounts, but apparently they still haven't received any, absolutely shocking service from day one just for my son trying to get a parcel delivered that was for a gift but unfortunately never received so had to reorder again which was days or should I say week later. Not only that, but I just can't see why is it so difficult that you can't even call them and speak to them on telephone it's all WhatsApp/App/Chat/Email but no off them get any answers
- Non
- Service
User's recommendation: Avoid
Manchester, England
Driver caught on cam not even attempted to deliver
User's recommendation: Don’t use DPD
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